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Inquiry Details

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Please describe your question or issue in detail.

  • For inquiries regarding issues, please include the URL, specifics for what caused it, and the time and date of occurrence.
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-Inquiry Guidelines-

  • We are unable to accept inquiries over telephone.
  • Please give specifics regarding issues in order to expedite the review process. The more detail you give us, the faster we can provide a solution.
  • Note that response time may vary for each inquiry.
  • Check to see if sent email is in your spam or junk folders.
  • Ensure your email is correct and your email client can receive email from dwango.co.jp.
  • We are unable to provide responses to some inquiries.

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