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Please describe your question or issue in detail.

  • For inquiries regarding issues, please include the URL, specifics for what caused it, and the time and date of occurrence.
  • Also include your OS, name/version of your browser and any security software.

-Inquiry Guidelines-

  • We are unable to accept inquiries over telephone.
  • Please give specifics regarding issues in order to expedite the review process. The more detail you give us, the faster we can provide a solution.
  • Note that response time may vary for each inquiry.
  • Check to see if sent email is in your spam or junk folders.
  • Ensure your email is correct and your email client can receive email from dwango.co.jp.
  • We are unable to provide responses to some inquiries.
  • We will only use your personal information for reporting purposes.
  • For further information about the personal information we collect, refer to the Privacy Policy.

-Inquiries we will not respond to-

  • Any issues affecting all users. These topics will be posted on the Niconico Information.
  • Reporting inappropriate videos (Requests can be made via the Report Violation form on the video page)
  • Reporting inappropriate broadcast (Requests can be made via the Report Violation form on the broadcast page)
  • Reporting comment spam, excessive trolling, and other violations
  • Requests to explain reasons for deletion of videos/broadcasts, removal of comments/tags and so forth. (Check your account email address for notifications)
  • Opinion/Request
  • Excessive inquiries regarding similar subject matter (Users accounts may be suspended or deleted at the sole discretion of Niconico customer support.)
  • Inquiries unrelated to Niconico and its services.

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