Contact Customer Support

Please see our Help pages before making any inquiries.
Notifications regarding routine downtime and bugs can be found on our Niconico Information page.
Please let us know if you find any weird or confusing English! We'd love to have your input.

■Other Inquiries

Reporting inappropriate videos ( Requests can be made via the Report Violation form on the video page )
* Use the Copyright Violation form for copyright violations.
Reporting inappropriate broadcast ( Requests can be made via the Report Violation form on the broadcast page )
If you are unable to send in reports via “Report Violation” due to unavailable time shifts, please post the URL of the program in violation and a detailed description on this forum.

Inquiry Details

Fields marked with an asterisk * are required.

Name^*:	If you are the representative of a corporation, please enter your name, department, and individual in charge.

Contact Email Address^*: One-byte characters only	Make sure emails can be received from dwango.co.jp.

Subject^*: Up to 60 characters	Please write your inquiry here.

Inquiry Details^※： Up to 2000 characters	Please describe your question or issue in detail. For inquiries regarding issues, please include the URL, specifics for what caused it, and the time and date of occurrence. Also include your OS, name/version of your browser and any security software.

-Inquiry Guidelines-

We are unable to accept inquiries over telephone.
Please give specifics regarding issues in order to expedite the review process. The more detail you give us, the faster we can provide a solution.
Note that response time may vary for each inquiry.
Check to see if sent email is in your spam or junk folders.
Ensure your email is correct and your email client can receive email from dwango.co.jp.
We are unable to provide responses to some inquiries.
We will only use your personal information for reporting purposes.
For further information about the personal information we collect, refer to the Privacy Policy.

-Inquiries we will not respond to-

Any issues affecting all users. These topics will be posted on the Niconico Information.
Reporting inappropriate videos (Requests can be made via the Report Violation form on the video page)
Reporting inappropriate broadcast (Requests can be made via the Report Violation form on the broadcast page)
Reporting comment spam, excessive trolling, and other violations
Requests to explain reasons for deletion of videos/broadcasts, removal of comments/tags and so forth. (Check your account email address for notifications)
Opinion/Request
Excessive inquiries regarding similar subject matter (Users accounts may be suspended or deleted at the sole discretion of Niconico customer support.)
Inquiries unrelated to Niconico and its services.

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