Contact Customer Support

Please see our Help pages before making any inquiries.
Notifications regarding routine downtime and bugs can be found on our Niconico Information page.
Please let us know if you find any weird or confusing English! We'd love to have your input.

■Other Inquiries

General site bugs or usability issues ( Report Bug )
Reporting inappropriate videos or broadcasts (Requests can be made via the Report Violation form on the video or broadcast page)
* Use the Copyright Violation form for copyright violations.
*If you are unable to send in reports via “Report Violation” due to unavailable timeshifts, please post the URL of the program in violation and a detailed description to this forum.
Reporting comment spamming or other abusive conduct should be reported on the (Support Board)
* Please review our Terms of Use before reporting any violations.
Opinion/Request

Inquiry Details

Fields marked with an asterisk * are required.

Name^*:	If you are the representative of a corporation, please enter your name, department, and individual in charge.

Contact Email Address^*: One-byte characters only	Make sure emails can be received from dwango.co.jp.

Subject^*: Up to 60 characters	Please write your inquiry here.

Details^* Up to 2000 characters	Please describe your question or issue in detail. For inquiries regarding issues, please include the URL, specifics for what caused it, and the time and date of occurrence. Also include your OS, name/version of your browser and any security software.

-Inquiry Guidelines-

We are unable to accept inquiries over telephone.
Please give specifics regarding issues in order to expedite the review process. The more detail you give us, the faster we can provide a solution.
Note that response time may vary for each inquiry.
Check to see if sent email is in your spam or junk folders.
Ensure your email is correct and your email client can receive email from dwango.co.jp.
We are unable to provide responses to some inquiries.

-Inquiries we will not respond to-

Any issues affecting all users. These topics will be posted on the Niconico Information.
Video/broadcast violation reports. Please use the Report Violation form directly from the video or broadcast page.
Reporting comment spamming or other abusive conduct should be reported on the (Support Board)
Requests to explain reasons for deletion of videos/broadcasts, removal of comments/tags and so forth. (Check your account email address for notifications)
Opinion/Request
Excessive inquiries regarding similar subject matter (Users accounts may be suspended or deleted at the sole discretion of Niconico customer support.)
Inquiries unrelated to Niconico and its services.

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